AUTHOTICS
FAQs
How long do authotics last?
Custom authotics are made from durable materials and typically last 1 to 2 years with regular use. However, the lifespan may vary depending on wear and tear, activity levels, and care.
Do I need a Consultation for prescription authotics?
Yes, a prescription is required for custom authotics. Dr Brendan Sutton our Podiatric specialist will assess your case and provide the necessary prescription to ensure your authotics are tailored specifically to your needs.
How often do authotics need to be replaced for kids?
For children, authotics may need to be replaced more frequently approximately every 12 months due to their growing and changing feet. We're here to support you throughout this process. Simply reach out, and we'll assist in ensuring your child stays supported every step of the way.
Can I claim the consultation and authotics on my health fund?
Yes, please contact your health fund to confirm if podiatry is included in your extras package. We will provide you with a receipt, including the necessary codes, so you can claim your prescription authotics.
When will I start seeing the benefits of wearing authotics?
Most people begin to notice improvements within a few weeks of regular use. Full benefits, including pain relief and improved posture, may take longer as your body adjusts to the support. For the best results, we recommend following the complete treatment plan provided in conjunction with your authotics.
Is there a cost?
Yes, there is a cost for the consultation and the creation of your custom authotic, if required. Before proceeding, we'll provide you with a clear breakdown of all costs, so you'll know exactly what to expect with no surprises. If you have any questions about pricing or would like more details, we're here to assist you at any time.
Do I need to wear authotics all the time?
It's recommended to wear your authotics as much as possible, especially during daily activities.
Is my private information secure?
Yes, all data, including photos and videos, is encrypted and stored on a secure server. Only authorized medical professionals will access your information, which is handled with strict confidentiality.
Can I wear authotics with different types of shoes?
Yes, your custom prescription authotics are designed to fit a variety of shoes, from sneakers to dress shoes.
How do I submit my photos and videos?
After answering the consultation questions, you will be prompted to use your mobile phone to capture a video of your foot using our custom 3D capture along with a short 10 second video of your gait. Follow the simple on-screen instructions to upload securely from your device.
How long does it take to receive my Prescription authotics?
Once we have all the required information, your prescription authotics will be manufactured Monday through Friday and will be ready to ship the next business day. Delivery times vary depending on your location, and we offer daily express shipping.
Can I pause the consultation?
Yes, you can pause at any time, save your progress, and return later to continue from where you left off.
Can I return my authotics?
Since authotics are custom-made for you, we can make adjustments if they don't fit as expected. However, returns are only accepted in cases of faulty or defective products. If adjustments are required, please contact us, and we'll work closely with you to ensure a perfect fit.
How is my data used for diagnosis?
Dr. Brendan will analyze your data using advanced tools, including converting your photos into 3D models and performing gait analysis, to provide an accurate diagnosis and tailored treatment plan.
What if I need more information before starting?
If you'd like further details before beginning the consultation, there's an option to click a tab for more information. You can return to start the process when ready.